About Us
Offering Compassionate Support
Founded in 2018, PoDDSS was created to make a positive difference in the lives of people with disabilities and their families. Built on the values of integrity, respect and continuous growth, our team believes in thinking big, starting small and moving forward with purpose.
From our base in Townsville, we support communities across regional and remote Queensland with a personalised approach that values every individual’s strengths and goals. Our mission is simple: to walk alongside our clients, offering the guidance, skills and encouragement they need to thrive.
Meet The Team
Joyce-Lyn Smith
Clinic Director of PoDDSS
Joyce-Lyn Smith is a passionate, caring professional with expertise working with people with disabilities having worked in the field for over 25 years.
Ann Greer
Positive Behaviour Support Clinician
It is an absolute pleasure to announce that Ann Greer has joined the team at PODDSS as a behaviour support consultant. She has long experience in the delivery of human services sector as well as developing services, delivering training and designing individualised supports to people with a disability and their families.
John Futer
Positive Behaviour Support Clinician
PoDDSS Welcomes John Futer, John, his wife Lisa, and son Mark have been members of the Townsville community since 1998. John’s professional experience has been in business, legal practice and most recently, public school teaching with the Queensland Department of Education.
Jennifer Heron
Positive Behaviour Support Clinician
PoDDSS Welcomes Jennifer Heron, Jennifer comes to PoDDSS primarily from a career within a Child protection environment, working as a therapist/counsellor and creating and implementing Positive Behaviour Support Plans.
Theresa Weatherly
Behaviour Support Clinician
PoDDSS Welcomes Theresa Weatherly, Theresa has come to the PODDSS team with a wealth of experience in providing core disability support services…
Glenda Lavery
Positive Behaviour Support Clinician
PoDDSS Welcomes Glenda Lavery, Glenda has come to the PODDSS team boasting 15+ years in Far North Queensland empowering vulnerable individuals and families
Karl Jacks
Director: Vista Advanced Psychological Therapy Consultant
PoDDSS Welcomes Karl Jacks, Karl delivers trauma masterclass workshops for clinicians and support people, in addition to psychological trauma treatment for people with complex PTSD and PTSD.
Sheree Pfeiffer
Behaviour Practitioner Assistant
PoDDSS Welcomes Sheree Pfeiffer, Sheree has recently joined PODDSS as a Behaviour Practitioner Assistant. With over 10 years of experience in individual support, Sheree has developed a strong passion for positively impacting individuals with complex needs and challenging behaviours within the disability sector.
Marie Cameron
Positive Behaviour Support Practitioner
PoDDSS welcomes Marie Cameron, who brings over a decade of experience across disability services, behaviour support and service leadership. Marie has worked in a range of frontline and senior roles supporting people with complex needs, including intellectual disability, neurological conditions and acquired brain injury. Trained in the IABA model of Positive Behaviour Support, Marie delivers evidence-based, person-centred support with a strong focus on quality of life, dignity and meaningful outcomes for individuals and their families.
Mel Harris
Behaviour Practitioner
Mel is a Behaviour Practitioner with experience across health, child safety, youth justice, mental health and guardianship. She uses trauma informed, culturally responsive practice to support autistic individuals and diverse communities. Mel prioritises trust, collaboration and strengths based approaches, advocating for the rights, wellbeing and empowerment of children, families and communities.
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Testimonials
Trained PBS folk looking to work with a group of professionals with hearts of gold and integrity of steel, reach out to Joyce-Lyn Smith for more information.
I simply haven’t found better PBS practitioners in Australia. Can’t recommend Joyce-Lyn and her team more.
Alex SAlex S
Just touching base to say I enjoyed your training session at Connect as I know all the participants did as well. What I really got a lot out of was your personal experiences in the field which gave a depth and 3rd dimension to the information you were sharing. You’ve obviously had a wealth of experience and are very passionate about your work which I connect with and appreciate. Hope we can catch up again at some point down the track.
Wendy, Supports Coordination Connect Charters Towers
“[Client] has a complex care plan through PoDDSS which has helped improve his behavioural, emotional, and physical health. Prior to having this plan in place, [Client] found it challenging to relate to people and struggled to understand what behaviours were appropriate and inappropriate. Since implementing a behavioural plan and coping strategies………..[Client’s] supports have helped to regulate emotional and behavioural responses, better focus on learning new skills, and to integrate in different social settings with less difficulty.”
Joseph Martin, Director, Ambitions NQ Cairns
Feedback from – Sensory Movement and Awareness Training.
The training was extremely interesting and useful. Many of the staff remarked how helpful it was. Our team thoroughly enjoyed the information presented and now have a great basic understanding of our client’s sensory needs.
Comments from attendees:
- As a result of attending the training I have new insights and learnt how to work towards a better life for myself/my family member with a disability and the people I support.
- I am inspired to apply the ideas presented.
- I have gained practical information and tools I can use.
- It was very useful to gain more insight into my own sensory awareness so I can manage myself first in order to provide the best support to my client.
- Thankyou so much for this amazing workshop. I have learned a lot and cannot wait to learn more in the future.
- Joyce-Lyn presented the material with expertise, humour and genuineness.
Thank you, Joyce-Lyn, for your wisdom, experience and personable presentation. As usual your workshops are so good.
Sonia, Community Resource Unit Ltd
Poddss has made such a huge difference to my daughters behaviour. She has come so far from where she was due to the trauma in her life. I will be forever grateful for the commitment, support, availability and professionalism. I would not hesitate to recommend Poddss to any family
Lynn, Mother of participant
Feedback from – PART Training
The training re-awakened a consciousness to stay professional at all times, being mindful of complacencies. Specifically, I did internalise the need to always be alert and proactively risk assess.
Noble
Feedback from – PART Training
I really enjoyed how tailored this training was to our client, great to run through and debrief situations we have experienced. Great evasion tactics were client specific.
Melissa
Working with Thersea at PODDSS has been an absolute pleasure. Their team has been fantastic to work with professional, responsive, and always willing to go the extra mile to ensure everything runs smoothly. Communication has been clear and efficient, and their attention to detail truly stands out. Its rare to find a team so dedicated and collaborative. I highly recommend PODDSS to anyone looking for a reliable and supportive service provider,
Ellena is the most passionate professional I have ever worked with, her support and knowledge is outstanding thanks Ellena for everything you do you are amazing.
[Houseleader] said she enjoyed working with Glenda and that she was the best Behaviour Practitioner she had worked with. The PBSP she wrote for [Client] was the most person centred and well written plan she had seen before.
“This is brilliant. Thank you so much for documenting all of this. I finally feel seen and may actually be able to receive some more specialised help for him”.
Participants Parent
That just adds to my gratitude to you and respect for you in all you did to try to make his life more meaningful. It has been a pleasure working with you.
Participants Father
PoDDSS is lead by an experienced Behaviour Support Practitioner who leads the organisation by example. She has developed an organisation that has experienced behaviour support practitioners and counsellors who are highly skilled and committed to their roles. They are supported by a highly skilled and knowledgeable support and administration team.
The organisation has the mission of “Person Centered service provision that changes lives one plan at a time by demonstrating respect honesty and transparency”. This was evident in the interviews with the participants and the staff members. There is a strong culture of collaboration amongst the team to use their combined knowledge and experience to develop plans that are participant focused, using evidence-based research and practices and flexibility to meet the participants’ needs. This is characterized by the team collaboration case meetings for the participants. The organisation lead shares her extensive knowledge at conferences and workshops.
The organisation has developed a unique program where they support participants for the long term through the many challenges they face including when they may be undergoing, in school, the community undertaking forensic orders or incarceration. They support the participants’ complex needs as they transition and engage in their community.
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