Professional Background

Jennifer Heron brings a wealth of experience from her career in child protection, where she worked as a therapist and counsellor. She specialised in developing and implementing Positive Behaviour Support Plans. Over the past 17 years, she has supported children and young people in a variety of settings, including out-of-home care, mother and baby units, and youth mental health services. Educated in Scotland, Jennifer spent the first decade of her career there before relocating to Townsville. Her qualifications include Behavioural Science, Cognitive Behavioural Therapy (CBT), Applied Behaviour Analysis (ABA), trauma and attachment, and suicide prevention.

Specialist Experience and Cultural Awareness

Jennifer is experienced in working with children, young people, and families from diverse backgrounds. She also has hands-on experience in the fields of domestic violence and sexual assault, having served as part of the sexual assault response team in Townsville. She integrates cultural understanding into every aspect of her work, recognising the significant role culture plays in shaping behaviour and identity. Jennifer ensures cultural values are prioritised when developing Positive Behaviour Support Plans, aiming to create strategies that are respectful, relevant, and genuinely person-centred.

Service Delivery and Philosophy

Jennifer understands the legal and ethical framework that underpins quality Positive Behaviour Support. Her approach is grounded in person-centred planning that meets legislative standards while aiming to improve quality of life for participants. She designs supports that are appropriate, acceptable, and sustainable, always with a focus on the individual’s needs and goals. Her work reflects a deep commitment to promoting dignity, independence, and inclusion. Jennifer is known for her ability to connect with participants and families, providing thoughtful and practical guidance across a wide range of support needs.

Contact Information

Jennifer continues her clinical work through PoDDSS, delivering behaviour support to children and families across the region. Her passion for helping people live safer, more empowered lives remains at the heart of her work. She can be contacted directly on 0481 514 759 or via email at jennifer@PoDDSS.com.au.